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If you are not completely satisfied with your order we can offer either a refund or exchange provided that goods are returned to us within 7 days of purchase in a re-sellable condition. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.


Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to: Westex, c/o Little Butterfly, Vestry Road, Sevenoaks, Kent, TN14 5EL, UK. We aim to handle your returns within seven working days of receiving the goods.


Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.