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Terms of service

Introduction

Thank you so much for your interest in our website. Kindly note that by using this website and placing an order with us you are agreeing to the conditions that appear below. Please review these terms & conditions carefully as\ they may change from time to time. If you do not agree with these terms, you may not use the website. For questions, queries and comments, please feel free to contact us via email on info@littlebutterflylondon.com.

Shipping & Delivery

We aim to process orders on the day of receipt provided we receive it before 12pm on business days (Monday - Friday, excluding public and UK bank holidays). Orders placed on Saturdays, Sundays and holidays will be processed the following business day. We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand and around holiday dates*, e.g. promotional offers and Christmas.

United Kingdom delivery

Little Butterfly parcels are delivered by Royal Mail or courier service DPD to the United Kingdom. For DPD orders all our parcels are sent with a recorded delivery service and require a signature upon delivery. If you are not at home when DPD call by you can arrange a re-delivery at a more convenient time. Simply call the phone number on the 'Failed Delivery Card' to arrange a time of delivery that suits you.

Wrong Address / Corrections

We cannot be held responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost, which we will add to your order. Note that we will do this independently of potential free delivery offers. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.

Cancellation

You are entitled to cancel your order for a full refund within 7 working days from the date of receipt of the goods, if you send your notice of cancellation in writing and return the goods to us in their original, unopened, unused and re-sellable condition. To cancel your order, please contact info@littlebutterflylondon.com, quoting your full name and order ID order number.

You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, your order may be dispatched at any time, even before you receive your dispatch confirmation email. If your order has already been processed and dispatched, you will need to return the order. To return an order or item, please, read the returns section.

Press articles

Little Butterfly Organic Ltd. does not accept responsibility for any celebrity endorsements in the press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

Your Account

You are responsible for ensuring that the personal information you provide to us is true, accurate and current in all respects. If your personal information changes then please notify us immediately and email orders@littlebutterflylondon.com. Alternatively, you can update your details through the "my account" page.

You are responsible for maintaining the confidentiality of your account and password, and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address that you specified when you registered.

Your account can be cancelled at any time by emailing info@littlebutterflylondon.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Little Butterfly Organic Ltd. online's best interests to do so.

Intellectual Property and Copyright

All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Little Butterfly Organic Ltd. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Little Butterfly Organic Ltd.’s written consent is strictly prohibited.

Additional condition

Any contract between you and Little Butterfly Organic whether for use of the site or in relation to services through the site will be governed by the laws of England and Wales and both parties, (you and Little Butterfly Organic Ltd.) submit to the non-exclusive jurisdiction of the English Courts. Contents on this website are directed solely at consumers who access this website from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Company Information

Little Butterfly Organic Ltd.

20 Havelock Road

Hastings TN34 1BP, UK

Email: info@littlebutterflylondon.com

Tel: +44 (0) 203 1513 772

Company Registration Number: 8264302

VAT Registration Number: 164777568

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